Shipping policy

We aim to get your "SuperHuman" gear to you as quickly and safely as possible. Here is everything you need to know about our delivery process:

1. Processing & Delivery Time

  • Processing: Orders are processed within 24–72 hours (excluding Sundays and Public Holidays).

  • Delivery: Once shipped, your order will typically arrive within [3–7] business days, depending on your location.

2. Shipping Charges

  • Free Shipping: Enjoy FREE shipping on all orders 

  • We are currently not providing COD.

3. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email and SMS with a tracking link. You can follow your package's journey directly from our website.

4. Service Areas

We currently ship across India. If our courier partners do not service your specific Pincode, we will contact you to find an alternative solution or provide a full refund.

5. Damaged Packages

If your package arrives visibly tampered with or damaged, please do not accept the delivery and contact us immediately at Email: thesuperhumanstore@gmail.com

6. Failed Delivery Attempts

If an order is returned to The Superhuman Store because delivery was attempted but the customer was unavailable, refused delivery, or failed to respond:

  • Prepaid Orders: 10% of the total product value will be deducted to cover shipping, return logistics, and handling charges. The remaining 90% will be refunded.

  • Partially Paid Orders: The entire 10% advance payment made at the time of placing the order will be forfeited, as it covers shipping, return logistics, and handling charges. No refund will be issued.

This policy applies only to orders returned due to failed delivery attempts attributable to the customer.